Reservation and Rescheduling Policy
- All reservations must have communicated payment plans three weeks prior to your program date. Reservations made with less than 3 weeks notice of program date are required to communicate payment plan at time of request.
- Groups must email or call to cancel all reservations. Cancellations are not official without a cancellation confirmation email from Kentucky Science Center. Unofficial cancellations will result in a full program charge.
- Changes to attendance numbers after reservation is confirmed will result in an alteration of previously agreed upon charges.
- Rescheduling within three weeks of your visit may result in an additional fee. If rescheduling is due to uncontrollable circumstances such as inclement weather or federal/state guidelines, this will result in a new program date or a full refund.
Payment Policy
- Kentucky Science Center accepts cash, check, MasterCard, VISA, Discover, and American Express. You are responsible for the total amount listed on your invoice.
- Payment can be mailed to Kentucky Science Center at 727 W. Main Street Louisville, KY 40202. Payments can also be made over the phone by calling 502-560-7128.
- Failure to communicate payment plan three weeks prior to program date will result in a cancellation of your reservation.
- Refunds will be issued in the same form as the original payment. Refunds made by check may take up to six weeks to process.
Cancellation Policy
- Programs cancelled three weeks or more before program date will be refunded in full. Programs cancelled less than three weeks prior to the program date are non-refundable.
- Rescheduling a program within three weeks of the scheduled program not due to uncontrollable circumstances will result in a rescheduling fee of $100.