We believe that science matters to the workforce.
People who master STEAM skills are best-prepared to seize the opportunities and face the challenges of the 21st century.
We believe that science matters to society.
Science literacy empowers individuals and communities to ask questions, think creatively, solve problems, and work toward a better quality of life for all.
We believe that science matters to families and individuals.
Curiosity is a critical springboard for early learners filled with wonder, and for teens and adults who crave intellectual ways to better understand their world.
Do you believe Science Matters?
Explore below to see our open positions, then click the button to apply. Find information on our benefit package here.
Available Positions:
Available Positions
TITLE: Social Media and Marketing Coordinator (Full-time)
REPORTS TO: Communications and Marketing Manager
SUMMARY: This position will provide departmental support for the Marketing and Communications team. This position includes opportunities to be creative within the brand identity of Kentucky Science Center, developing irreverent, nerdy, fun, and engaging content to encourage people to Do Science both at Kentucky Science Center and in their everyday lives. The position requires a versatile self-starter and digital native who can process information quickly, work efficiently, and attend to the smallest details to make their work shine. Ideal candidates will be comfortable in front of the camera and behind it, excited by the idea of sharing our Science for All philosophy with guests in person at various festivals and events as well as online via various social media, and web platforms. The Social Media and Marketing Coordinator will be open to flexible and frequently shifting job responsibilities in a fast-paced environment.
AREAS OF CONCENTRATION:
- Communications/Social Media – 60%
- Marketing – 40%
RESPONSIBILITIES:
Communications
- Assist the Communications and Marketing Manager in the development of, coordination, and implementation of communications and social media calendars and content.
- Handle all aspects of social media content posting including comment moderation.
- Assist in analyzing and reporting social media metrics.
- Assist with the ideation and creation of video content for various social media channels, including TikTok and YouTube.
- Stay up to date on social media trends and envision ways they might be reimagined to fit Kentucky Science Center’s voice and mission.
- Research social media strategies at comparable institutions and consider how those strategies might be implemented by Kentucky Science Center.
- Responsible for maintaining a record of all earned media and reporting as needed.
- Assist with press appearances.
- E-Newsletter management
- Main current account database
- Coordinate and create e-news via direction of supervisor
- Design and send weekly post-visit survey emails and membership welcome emails.
- Design and send monthly renewal emails and current member emails.
Marketing
- Assist in development, coordination, and implementation of marketing campaigns for the Science Center
- Represent Kentucky Science Center at outreach events and other functions as appropriate.
- Maintain, fulfill requests, and distribute various marketing materials.
- Maintain a calendar of upcoming conventions and/or group travel to the Louisville area and assist with marketing efforts to attract those visitors.
- Keep various community listing forums updated.
- Assist in website management. Monitor and report regularly on website analytics and take corrective action when needed.
- Assist with hosted programs and events as assigned.
REQUIREMENTS:
- At least 3 years’ experience in social media and/or communications in a business environment
- Experience with local tourism and/or non-profits is a plus
- Familiarity with social media conventions on Facebook, Instagram, TikTok, and YouTube.
- Self-starter: demonstrates initiative and can work with little supervision
- Ability to plan, develop, organize, and implement projects with efficiency
- Ability to work in a courteous, outgoing, and engaging manner with the public and Science Center staff
- Ability to meet agreed upon deadlines and follow directions
- Advanced understanding of digital photography/videography
- Exceptional written and verbal communication skills
- Willingness to adhere to Kentucky Science Center’s Code of Conduct
- Proficiency with Microsoft Office
TITLE: Registration and Logistics Coordinator (Full-time)
SUMMARY: The Registration and Logistics Coordinator is responsible for facilitating reservations of KSC programs, including, but not limited to, school field trips, Onsite and Science Travels to You Programs. This position oversees the dissemination of program logistic communications with internal and external stakeholders, education staff members as well as developing staff schedules for program facilitation. The ideal candidate will oversee the spaces calendar to ensure all program details are available to ensure all departments within the science center are aware of program needs, staffing requirements and building usage. Clear and consistent communication is key to ensure that all relevant details are available across all departments, coordinating between departments to share needs and expectations.
RESPONSIBILITIES:
Reservations
- Oversee the registration process for most education programs, including registration forms, information, and customer inquiries. Work with the visitor service department to finalize transactions for programs.
- Strong familiarity with Visitor Experience programming information and ability to explain program offerings to customers & staff in a timely manner.
- Direct oversight of building wide spaces calendar. Ensuring all information and program owners are up to date and current reservation information is correct.
- Give accurate information to those with phone and/or website inquiries 100% of the time.
- Sets and maintains a standard of excellent communication with visitors prior to and upon visits and educates supervised staff on this standard.
- Prepare accurate daily balance reports.
- Works with other departments to capture and communicate key data.
- Coordinate schedules and logistics for all education programs, including, but not limited to: Onsite Field Trips (including coordinating classes/labs/exhibit time/movies/and lunchtimes); Dual Field Trips with numerous other Louisville institutions; Science At Your Site Classes, Labs, Enrichment Series; Traveling Van Programs; Virtual Learning Classes and Labs; Challenger Center programs.
- Conceive of and coordinate all advanced sale booking and program policies for all school, group, and workshop programs. This includes working with Visitor Experience and Finance to ensure the most useful policies for all departments.
- Utilize the ticketing system to schedule and prepare confirmation materials. Maintain exemplary knowledge of POS software, and manage training materials and support for part-time staff.
- Manage the purchase and distribution of consignment tickets.
- Supports internal departments through document and website review.
- Orders and maintains lower level printer materials.
- Successfully works to facilitate lunch schedules for staff, schools and groups.
Communication to stakeholders
- Provide a high level of customer service to education program clients. Promptly and accurately respond to inquiries and other communications. Quickly and accurately answer all school- and group- related inquiries submitted through the Science Center website.
- Oversight of weekly coordination meeting to ensure cross departmental understanding of reservations and program bookings.
- Create schedules for field trips, and all education programs.
- Ensures confirmation and evaluation of school and group reservations; follows through with schools and groups.
- Maintain organization of educational programs and disseminate pertinent information to appropriate KSC staff.
- Keeps informed of overall Science Center operations and effectively communicates that information to staff.
Additional Responsibilities
- Encourage a positive work environment that fosters collaboration, teamwork, and creativity.
- Maintain an understanding of the Science Center’s mission and objectives.
- Attend daily Morning Meetings and weekly Coordination meetings.
- Serve as Manager on Duty
- Other Duties as assigned
QUALIFICATIONS:
- BA or BS in Science, Education, Liberal Arts, Management, or comparable work experience.
- 1-2 years’ experience in some capacity involving relaying information/ logistics, selling experiences, and or organizing schedules. Demonstrated experience in scheduling/ effective communication skills.
- Background in working with young children and families.
- Excellent verbal and written communication and public interaction skills.
- Self-starter; demonstrates initiative; able to work with little supervision
- Ability to work comfortably with science equipment, multimedia/instructional technology.
- Understanding of the Science Center’s mission and objectives.
- Ability to plan, develop, and organize projects and work schedules.
- Participate as a team member and work collaboratively with all Science Center staff.
- Ability to meet agreed upon deadlines and follow directions.
- Ability to learn quickly, adapt to changing situations and react calmly under pressure.
- Understanding of the Science Center’s mission and objectives.
- Ability to act with tact and diplomacy, dealing effectively with public, parents, and teachers.
- Knowledge and understanding of public, private and parochial school system procedures and practices.
- Ability to write effectively in communication with staff and public.
- Ability to spot potential problems before they arise.
- Knowledge and understanding of customer service.
- Good oral communications skills. Possess a clear and pleasant speaking voice.
- Ability to maintain a professional appearance.
- Ability to work comfortably with the public of all ages and backgrounds and be comfortable in crowded situations.
- Ability to report to work in a timely manner and maintain a strict time schedule, work nights and weekends as needed.
- Ability to be detail oriented in a distracting and changing office environment.
TITLE: Visitor Services Representative (Part-time)
PAY: $14/hour
REPORTS TO: Visitor Services leadership team
SUMMARY: As a Visitor Services Representative team member, you will work with a highly motivated group of peers and be the first line of contact with our visitors. With the training and support of management staff and coworkers you will serve as one of the science ambassadors for Kentucky Science Center. The VS Department is responsible for meeting our visitor’s needs in the following areas of service: admissions and ticket sales, gift shop, theater, concessions, lunchroom, information-sharing, and phone reservations.
AREAS OF CONCENTRATION:
- Front line – ticket sales/information sharing (70%)
- Front line – phone sales and inquiries (20%)
- Front line – cleaning/organizing/stocking (10%)
RESPONSIBILITIES:
- Give accurate information to visitors 100% of the time.
- Serve a diversified public (children, parents, adults and teachers) with a positive professional, energetic GLOWING attitude.
- Effectively market Science Center products and programs to customers.
- Complete transactions accurately and efficiently.
- Prepare accurate daily balance reports.
- Maintain a clean, neat, and well-stocked work area.
- Assist in inventory activities.
- Welcome reserved groups into the lunchroom, facilitate lunchtimes and groups, and clean lunchroom area.
- Welcome guests to the theater in a pleasant manner while taking tickets. Greet visitors, schools, and groups at theater entrance to provide instructions and to assist in seating.
- Make clear, professional public address announcements.
- Monitor theater during shows when needed to assist guests with their needs and minimize disturbances. Also report any technical problems to projection booth.
- Maintain high level of theater cleanliness.
- Answer and return phone calls in a timely manner.
- Communicate and work in a team manner with co-workers and volunteers to ensure a smooth operation.
- Perform other tasks, as assigned.
- Report to work in a timely manner and maintain a strict time schedule.
- Maintain flexibility to work days, nights, and weekends, as well as holidays.
REQUIREMENTS:
- A working knowledge of Point of Sale systems and standards.
- Strong attention to detail and commitment to a positive visitor experience
- Able to work efficiently without direct supervision.
- Able to work a flexible schedule: we are a seven day a week operation.
- Problem and puzzle solving in both physical and electronic formats.
- A team player with high emotional intelligence.
- A love for continuous learning and growth.
- A commitment to our mission, vision, values and service philosophy.
Benefits
- Casual dress code
- Professional development
- Dual membership to Kentucky Science Center and Louisville Zoo with associated member benefits
- Free downtown parking
- Employee Assistance Program
- Discounts on tickets, programs, birthday parties and camps
- Discounts at Subway, in our gift shop, and at participating local vendors
Full-time positions offer:
- 403(B)
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Flexible spending account
- Supplemental life insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance and long-term disability
Non-Discrimination Statement
The Kentucky Science Center is an Equal Opportunity Employer, and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Hiring Process
Kentucky Science Center celebrates diversity and is committed to creating an inclusive environment for all employees and guests. All employment decisions are based on qualifications, potential, merit, and business need.